Thanks for shopping at thegypseatraveller.com.
If you are not entirely satisfied with your purchase, I’m here to help.
-Returns & Exchanges-
Exchanges
I gladly accept exchanges and will be happy to exchange any item. All items must be returned in perfect condition just as it was sent to you.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
You will be responsible for paying the costs of shipping your item back to me. The costs of shipping are non-refundable and non-negotiable. Items being exchanged will be shipped to you at no cost once the exchange is completed.
Refunds on a Return
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
-Quality Guarantee -
All of my jewelry has a quality craftsmanship warranty of 90 days. This means that for 90 days should you have any problems with your jewelry due to craftsmanship I will fix it free of charge. Each piece is checked before it ships and will be sent out in perfect condition. With normal wear these pieces are carefully and precisely made and should last you a lifetime.
Glass and Shell breakage is NOT faulty craftsmanship. If the glass or shell has broken due to it being accidentally dropped or mishandled, it won’t be covered under this guarantee. If the items are damaged or broken when you receive your package in the mail please contact me right away. It is the buyers responsibility to file a claim with the post office. I will always work with you to replace your jewelry as quickly as possible at a discounted charge to you. If you have any questions about a repair please send me a message and I will be happy to help you!
-Repairs-
We all know accidents happen! If you accidentally break or damage your jewelry I will be happy to repair it for you for a minimal charge. Please contact me and provide a quick description of how I can help you. Repair costs vary by piece.
